Recovery, Reputation, Relationships.

Fairway Collections' mission is to achieve distinction in the debt collection industry

By using state-of-the-art technology, techniques, and training to provide superior recovery

By aligning our buisness practices with our client's interests

By treating consumers, employees, vendors, and clients with dignity and respect







About Fairway

Fairway Collections is the premier debt collection agency located in SW Washington, where we've been serving creditors' needs in accounts receivable management since the 1930's, Our goal is not to only meet the needs of our clients - but to regularly exceed expectations by providing higher than industry standard recoveries and a high level of professionalism.

Currently serving clients in all business types from the Pacific Coast to the Midwest with professional, direct collection services, Fairway Collections is the best choice for business owners and financial managers serious about their bottom line.

Whatever your business, when you have accounts receivable that require a skilled, direct contact for recovery, think of Fairway first. Staffed with fully trained, professional collection staff and a complete legal department, Fairway can provide services tailored to meet your needs and ensure optimal recovery of your receivables in record time. We use a team approach to collecting your accounts, matching skills to the task at hand. When direct collection efforts are unsuccessful, and when legal action is appropriate, our in-house legal department and attorney are available resources to complement the collection staff.




Services



Delinquent Receivables

Fairway works with clients of many types to recover delinquent receivables:

Medical and dental practices Banks and credit unions Governmental agencies Professional services receivables Property management Existing judgments and promissory notes Retail open accounts.


Commercial Receivables

Experienced in commercial receivables, we can tailor a program for collecting business to business debts, recognizing their unique challenges. Our collectors receive specialized training for this class of debt and our legal department is equipped to handle the nuances of commercial debt.


Dishonored Checks

Fairway handles dishonored and NSF checks quickly and efficiently, often at no charge to our client (call for details). We provide the required notice of dishonor, eliminating the need for you to worry about compliance with check collection laws. Clients who use our complete check collection service eliminate the hassle and expense of handling returned checks in their office. Fairway, working in partnership with the National Check Network/ECHO, gives our clients their choice of additional check services designed to enhance cash flow and decrease overhead costs:

Check verification database checks Check guarantee programs Electronic check re-presentment


Business Resources

Fairway has a variety of additional services our clients use to build their businesses:

The Collection Notes monthly newsletter has news about collections, receivables, and fun. We have a broad assortment of creditor seminars on subjects ranging from managing receivables to preventing identity theft.





Meet the team


Leila Luhn

Fairway president Leila Luhn has over thirty years experience, both in the collection industry and with Fairway. She started her career in Fairway’s Longview office in 1978, while it was still known as Cowlitz County Collections. Leila has spent time performing nearly every role in the company making her well prepared for her current role in leadership. She became a partner in Fairway in 2002 and purchased the company outright in 2004. Leila is recognized as an ACA International Scholar and as a Certified Collector. She is also currently serving as a board member for Three Rivers Christian School in Longview.


Greg Luhn

Fairway vice-president Greg Luhn brings a broad range of experience to his role with the company. Greg spent 25 years working in retail sales and management, and then joined the Fairway team in 2002. He is a graduate of RA Long High School in Longview, and holds a bachelors degree in management from Linfield College. Greg currently serves our state trade association, the Washington Collectors Association, as a delegate to ACA International. He has served WCA as its president, and is currentlyserving on its legislative committee. Greg is also currently serving on ACA International’s board of ethics. In addition, Greg has served his church on several boards and been a member of the board of the directors of Cornerstone Community Christian School. Greg is Fairway’s lead for compliance, IT, and marketing.


Dean Hamilton

Attorney Dean Hamilton brings years of experience in civil litigation and family law to the Fairway Collections team. Dean is a graduate of Western Washington University and a cum laude graduate of the Seattle University law school. He was admitted to the Washington State Bar in 1991.


Gwen Turner

Initially motivated towards teaching, Gwen attended California State University Sacramento with education in mind. Gwen moved to Washington State in 1996 to continue her education at St. Martin’s University while employed with the Centralia Police Department and then Lewis County Community Development, gaining administrative experience within the public service fields. Gwen joined Fairway Collections in 1998 as a legal coordinator. It was her first foray into financial services and collections. Gwen began to develop and hone her experience towards financial services and collections, gaining valuable real world experience over the course of a decade training new employees and as an assistant to the President and Vice President that led to her promotion Support Manager in 2011. January 2013 saw Gwen promoted to Director of Operations, managing a team of collection professionals through the full life cycle of Fairways operations, providing leadership and guidance to her staff. Gwen continues to develop her skills within this vertical and has earned her certification as a Professional Collection Specialist Trainer.




Want to know more? | Business Philosophies

Recovery

Our clients have a right to be paid for the services and products they provide in good faith to their customers. As third-party debt collectors our responsibility is to communicate effectively with debtors, motivating them to make repayment of their obligations to our clients their priority. When it is not possible to overcome objections and move the consumer to voluntary repayment, we work to locate resources from which payment can be made and take appropriate legal action to enable us to recover the obligations due on our clients’ behalf.

Reputation

We conduct our activities on the basis of showing respect for all parties involved in credit transactions: the credit grantor to whom money is due, the debtors we contact for payment, respect for the laws that govern our actions, and respect for our collection staff who are in direct contact with consumers to recover the debts owed our clients. Fairway’s policy is to always act within both state and federal law, as well as to behave ethically toward both clients and debtors.

Relationships

Fairway desires to be not only a vendor to our clients, but a valued resource. Toward that end we make training modules on account management and collection-related topics available to our clients. You’ll enjoy our monthly newsletter; it contains not only information about Fairway services, but also ideas you can use in your business or personal life. We also conduct our core collection services in such a way that the relationship you have with your customer may be maintained.




Contact Fairway

Call: 1-800-404-5887 toll free or 360-330-5887

Visit: 1126 S.Gold Street Suite 101 / Centralia, WA 98531

fcs@fairwaycollects.com