Fairway President Leila Luhn has over thirty years experience; both in the collection industry and with Fairway. She started her career in Fairway’s Longview office in 1978, while it was still known as Cowlitz County Collections. Leila has spent time performing nearly every role in the company making her well prepared for her current role in leadership. She became a partner at Fairway in 2002 and purchased the company outright in 2004. Leila is recognized as an ACA International Scholar and as a Certified Collector. She is also currently serving as a board member for Three Rivers Christian School in Longview.
Fairway Vice-President Greg Luhn brings a broad range of experience to his role with the company. Greg spent 25 years working in retail sales and management and then joined the Fairway team in 2002. He is a graduate of RA Long High School in Longview and holds a bachelors degree in management from Linfield College. Greg currently serves our state trade association, the Washington Collectors Association, as a delegate to ACA International. He has served WCA as its president, and is currently serving on its legislative committee. Greg is also currently serving on ACA International’s board of ethics. In addition, Greg has served his church on several boards and has been a member of the board of the directors of Cornerstone Community Christian School. Greg is Fairway’s lead for compliance, IT, and marketing.
Initially motivated towards teaching, Gwen attended California State University Sacramento with education in mind. Gwen moved to Washington State in 1996 to continue her education at St. Martin’s University while employed with the Centralia Police Department and then Lewis County Community Development, gaining administrative experience within the public service fields. Gwen joined Fairway Collections in 1998 as a legal coordinator. It was her first foray into financial services and collections. Gwen began to develop and hone her experience towards financial services and collections, gaining valuable real world experience over the course of a decade training new employees and as an assistant to the President and Vice President that led to her promotion Support Manager in 2011. January 2013 saw Gwen promoted to Director of Operations, managing a team of collection professionals through the full life cycle of Fairways operations, providing leadership and guidance to her staff. Gwen continues to develop her skills within this vertical and has earned her certification as a Professional Collection Specialist Trainer.
Want to know more? | Business Philosophies
Our clients have a right to be paid for the services and products they provide in good faith to their customers. As third-party debt collectors our responsibility is to communicate effectively with consumers, motivating them to make repayment of their obligations to our clients their priority. When it is not possible to overcome objections and move the consumer to voluntary repayment, we work to locate resources from which payment can be made and take appropriate legal action to enable us to recover the obligations due on our clients’ behalf.
We conduct our activities on the basis of showing respect for all parties involved in credit transactions: the credit grantor to whom money is due, the consumers we contact for payment, respect for the laws that govern our actions, and respect for our collection staff who are in direct contact with consumers to recover the debts owed our clients. Fairway’s policy is to always act within both state and federal law, as well as to behave ethically toward both clients and consumers.
Fairway desires to be not only a vendor to our clients, but a valued resource. Toward that end we make training modules on account management and collection-related topics available to our clients. You’ll enjoy our monthly newsletter; it contains information about Fairway services and also ideas you can use in your business or personal life. We also conduct our core collection services in such a way that the relationship you have with your customer may be maintained.
Visit: 1126 S.Gold Street Suite 101 / Centralia, WA 98531